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FaQs. General Information

What types of payment do you accept?

We accept all major credit cards (Mastercard, Visa/Debit, American Express, Discover). We do not accept: Bank Transfer, Personal Checks or Money Orders or any other unlisted method of payment.

Do you have a physical store location?

We're an online e-commerce store, which means you're free to shop from anywhere you have a decent internet connection and at whatever time you want. Oh the luxuries.

Do I get an order confirmation when I buy?

Yes. Upon completion of your order, you will be immediately emailed an order confirmation to the email address you provided during the checkout process.

How long does it take for my order to ship?

Most of our orders ship out in 24-48hrs, but some items may take anywhere from 2-5 business days.

Can I track my order once it ships?

Yes. Once your order has been shipped and the tracking number has been activated, you will receive an email with your tracking number.

What's your return policy?

Contact us within 7 days of your purchase and we can process your return in several ways. Please contact Sales/Customer Support: sales[a]timeless-passions.com or via FB Messenger with your order number.

Will I get one big package or several smaller ones when I purchase multiple items?

Most of the time we ship in individual packages for increased efficiency. With this method we can ship each item as soon as it's ready. You will receive separate tracking numbers for all items.

How long will shipping take?

Our Standard Shipping time will take around 7-18 business days to arrive. Our Faster Shipping time will take approximately 3-7 business days.

Secured Shipping with Tracking gets shipped in line as ordered with extra price protection and a tracking number. Standard Shipping times still apply.

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Timeless Passions' Frequently Asked Questions